Terms and Conditions


PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE


Deloitte Store Terms and Conditions (March 2016)

Contents:
(1) Information About Us
(2) Terms of Website Use
(3) Terms and Conditions of Supply




(1) Information About Us


www.deloittestore.co.uk and www.deloittelearning.co.uk are websites owned and operated by Deloitte LLP ("we", “us” or “our”). We are registered in England and Wales under company number OC303675 and have our registered office at 2 New Street Square, London EC4A 3BZ. Our VAT number is GB809707706.

Information supplied pursuant to the requirements of the `Provision of Services Regulations` (SI 2009/2999) can be found here.



(2) Terms of Website Use


The following Terms of Website Use (together with the documents referred to in it) (“Terms of Use”) set out the basis on which you are entitled to make use of our websites: www.deloittestore.co.uk and www.deloittelearning.co.uk (“our websites”) whether as a guest or a registered user. Use of our websites includes accessing, browsing, or registering to use our websites. Please read these Terms of Use carefully before you start to use our websites. We recommend that you print a copy of this for future reference.

By using our websites, you indicate that you accept these Terms of Use and agree to abide by them. If you do not agree to these Terms of Use, you must not use our websites.

These Terms of Website Use refer to the following additional terms, which also apply to your use of our websites:
  • Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our websites, you consent to such processing and you warrant that all data provided by you is accurate.
  • If you purchase products/services from our websites, our Terms and Conditions of Supply will apply to the sales.
  • Please take the time to read these additional terms as they include important terms which apply to you.

1. Changes to these Terms of Use and our websites
1.1 We may amend these Terms of Use at any time. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our websites. Your continued use of our websites after such change whether or not you have checked these pages constitutes your acceptance of the new terms of use. If you do not agree to abide by these or any future terms of use, please do not use or access (or continue to use or access) our websites.
1.2 We may update our websites from time to time, and may change the content at any time. Please note that any of the content on our websites may be out of date at any given time, and we are under no obligation to update it.
1.3 We do not guarantee that our websites, or any content on it, will always be available or be uninterrupted or free from errors or omissions.


2. Accessing our websites
2.1 By accessing any of our websites you agree that you will access its content solely for your own private use and we grant you a limited, non-transferable, non-exclusive, revocable licence to access and make personal use of our websites.
2.2 Access to our websites is permitted on a temporary basis, and we reserve the right, at our sole discretion, to interrupt, suspend, discontinue, terminate or amend all or any part of our websites without notice or liability at any time. You agree that we shall be under no obligation to inform you of the reason for any decision to remove you from our websites.
2.3 You are responsible for making all arrangements necessary for you to have access to our websites and for ensuring that all persons who access our websites through your internet connection are aware of these terms and that they comply with them.


3. Registering on our websites
3.1 When you register for any services offered on our websites requiring registration, you are asked to provide specific information as set out in the registration form (“Registration Details”). You must provide accurate Registration Details and update your Registration Details as necessary so that they maintain their accuracy. You can update your details at any time on our websites.
3.2 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.
3.3 You are fully responsible for all use of your account and for any actions that take place using your account.
3.4 You agree to notify us immediately of any unauthorised use of your Registration Details or account. If you know or suspect that an unauthorised person knows your password or passwords you will promptly notify us by email at thestore@deloitte.co.uk. In that event, we will cancel your existing password(s) and allocate you a new password(s).
3.5 We will not be liable for any losses arising out of the unauthorised use of your Registration Details and/or account and you agree to indemnify and hold us harmless or any associated companies, agents, affiliates and/or licensors, as applicable, for unauthorised use of your account.


4. Using our websites
4.1 You may not use our websites:
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • in any way that breaches any applicable laws and regulations;
  • to transmit, send or upload any material which is defamatory, obscene, offensive, inappropriate, discriminatory, pornographic or otherwise objectionable, inaccurate, hateful, threatening or incites violence or contains nudity or gratuitous violence or;
  • in such a way that disrupts, interferes with or restricts the use of our websites;
  • to send any “spam” email or other unsolicited correspondence to any address available on our websites;
  • to do anything which may harm our reputation, or do anything which may bring any member of our group into disrepute;
  • to do anything unlawful, misleading, malicious or discriminatory; or
  • to circulate, send or distribute any information or data that would be in contravention of any regulations or legislation including but not limited to regulations or legislation governing advertising, financial services, money laundering, bribery or anti-terrorism.
    4.2 Except as expressly required by applicable law, you may not copy, (except to the extent required in order to use our websites in accordance with these Terms of Use), modify (paper or digital copies), store in any medium (including in any other websites), distribute, transmit, re-transmit, broadcast, develop, modify, sell or transfer, or show in public any part of our websites or extract material from our websites or any document/information available through them, or in any other way exploit commercially all or any part of our websites or any document/information available through them, without our prior written permission.


    5. Viruses, hacking and other offences
    5.1 We do not guarantee that our websites will be secure or free from bugs or viruses.
    5.2 You are responsible for making all arrangements necessary (i.e. configuring your information technology, computer programmes and platform) in order to access our websites. You should use your own virus protection software.
    5.3 You are responsible for all telecommunications charges relating to your use of our websites.
    5.4 You must not reverse engineer, decompile or adapt any software or other code or scripts forming part of our websites and not attempt to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, logic bombs, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
    5.5 You must not attempt to gain unauthorised access to our websites, the servers on which our websites are stored or any server, computer or database connected to our websites. You must not attack our websites via a denial-of-service attack or a distributed denial-of service attack. We will report any breach of this provision to the relevant law enforcement authorities and we will co-operate with these authorities by disclosing your identity to them. In the event of such breach, your right to use our websites will cease immediately.
    5.6 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our websites or to your downloading of any material posted on it, or on any websites linked to it.
    5.7 You are responsible for ensuring that all persons who access our websites through your internet connection are aware of these terms, and that they comply with them.
    5.8 Different limitations and exclusions of liability will apply to any liability arising as a result of the supply of any goods or services to you. These are set out in our Terms and Conditions of Supply.


    6. Intellectual property rights
    6.1 For the purposes of these Terms of Use, “intellectual property rights” mean (i) rights in copyright, patents, database, trade marks, designs, domain names, know-how, confidential information (whether registered or not) and any moral rights; (ii) applications for registration and the right to apply for registration for any of these rights; and (iii) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world.
    6.2 We (or where applicable, our third party suppliers) are the owners or the licensee of all intellectual property rights in our websites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    6.3 You do not acquire, by virtue of your use of our websites and these Terms of Use, any right, title or interest in any of them, including any rights in or to our brand.
    6.4 You shall not use our name, logos and/or trademarks at any time without our consent in each case.
    6.5 If third party software is required in order for you to use our websites, you will at your expense obtain a licence of such software.
    6.6 You may print off one copy, and may download extracts, of any page(s) from our websites for your personal reference and you may draw the attention of others within your organisation to material on our websites. If you print off, copy or download any part of our websites in breach of these Terms of Use, your right to use our websites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
    6.7 You must not modify the paper or digital copies of any materials you have printed off or downloaded from our websites in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    6.8 Our status (and that of any identified contributors) as the authors of content on our websites must always be acknowledged.
    6.9 You must not use any part of the content on our websites for commercial purposes without obtaining a licence to do so from us or our licensors.


    7. No reliance on information on our websites
    7.1 The content on our websites is provided for general information only, nothing in our websites or the products or services available through it constitutes professional advice. You should not rely on any information contained in our websites or the content of our websites as if it were professional advice. We disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our websites, or by anyone who may be informed of any of its contents.
    7.2 If applicable, please see further disclaimers in individual documents, products or services available through our websites.


    8. Our liability
    8.1 The material displayed on our websites is provided without any guarantees, conditions or warranties as to its accuracy. In addition, we do not guarantee that your use of our websites will be uninterrupted, error or virus free or free from any other malicious or impairing computer program.
    8.2 Nothing in these Terms of Use excludes or limits our liability for:
    (a) death or personal injury arising from our negligence;
    (b) fraud or fraudulent misrepresentation; or
    (c) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
    8.3 To the fullest extent permitted by law, we hereby expressly exclude all conditions, warranties, representations or other terms which might apply to our websites or any content in it, whether express or implied.
    8.4 We will not be liable to any user for any loss or damage of any kind, howsoever arising and whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
    (a) use of, or inability to use, our websites; or
    (b) use of or reliance on any content displayed on our websites.
    8.5 If you are a business user, please note that in particular, we will not be liable for:
    (a) loss of profits, sales, business, or revenue;
    (b) business interruption;
    (c) loss of anticipated savings;
    (d) loss of business opportunity, goodwill or reputation;
    (e) loss or data;
    (f) wasted management/office time; or
    (g) any indirect or consequential loss or damage.
    8.6 If you are a consumer user, please note that we only provide our websites for domestic and private use. You agree not to use our websites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    8.7 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our websites or to your downloading of any content on it, or on any website linked to it.
    8.8 If you decide to attend an event organised through our websites, which is not organised by us, you agree that you do so entirely at your own risk and without any recourse to us for any loss or damage suffered as a result.
    8.9 Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products/services by us to you, which will be set out in our Terms and Conditions of Supply.


    9. Information about you and your visits to our websites
    9.1 We process information about you in accordance with our Privacy Policy. By using our websites, you consent to such processing of the data you provide and you warrant that all data provided by you is accurate.


    10. Products/services supplied through our websites
    10.1 Contracts for the supply of products or services formed through our websites or as a result of visits made by you are governed by our Terms and Conditions of Supply.


    11. Uploading material to our websites
    11.1 Whenever you make use of a feature that allows you to upload material to our websites, or to make contact with other users of our websites, you must comply with the content standards set out in Clause 4 above. You shall indemnify us for any breach of this provision; this means that you will be responsible for any loss or damage we suffer as a result of your breach of the standards in Clause 4.
    11.2 We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our websites.
    11.3 We have the right to remove any material or posting you make on our websites if, in our opinion, such material does not comply with the content standards set out in Clause 4 above.
    11.4 Any material you upload to our websites will be considered non-confidential and non-proprietary and we will have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
    11.5 We also have the right to disclose your identity to a third party who is claiming that any material posted or uploaded by you to our websites constitutes a violation of their intellectual property right, or of their right to privacy.
    11.6 The views expressed by other users on our websites do not represent our views or values.


    12. Third party websites and linking to our websites
    12.1 From our websites you may be able to obtain access to websites operated by third parties. We do not endorse those other websites nor do we accept any responsibility for any damage or loss you may suffer arising out of access to those websites, including, but not limited to, damage or loss arising from your use of documents, or other information found on those websites. These links are not monitored or maintained by us nor are we responsible for the content of any third party websites. Websites maintained by other member firms of Deloitte Touche Tohmatsu Limited will not be governed by these Terms of Use. Please read all copyright and legal notices on each site prior to downloading or printing items to ensure that such actions are permitted under the third party site's copyright notices, legal notices and or terms of use.
    12.2 You may link to our websites' home pages, provided you do so in in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
    12.3 The website in which you are linking must comply in all respects with the content standards set out in these Terms of Website Use.
    12.4 You must not:
    (a) establish a link in such a way as to suggest any form of association, approval or endorsement on our part when none exists;
    (b) establish a link to our websites in any website that is not owned by you; or
    (c) frame our websites on any other website, nor may you create a link to any part of our websites other than the home pages.
    12.5 If you wish to make any use of content on our websites other than as set out above, please contact us by email to: thestore@deloitte.co.uk or by post to: Deloitte Learning Technologies, 2 New Street Square, London EC4A 3BZ.


    13. Governing law & jurisdiction
    13.1 These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
    13.2 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our websites, provided that we may apply to any court of competent jurisdiction to defend our intellectual property rights.


    14. General provisions
    14.1 Our rights under these Terms of Use:
    (a) may be exercised as often as necessary;
    (b) are cumulative and not exclusive of rights or remedies provided by law; and
    (c) may be waived only in writing and specifically.
    Any delay in the exercise or non-exercise of any such right is not a waiver of that right.
    14.2 If a provision of these Terms of Use is or becomes illegal, invalid or unenforceable in any jurisdiction, that will not affect:
    (a) the legality, validity or enforceability in that jurisdiction of any other provision of these Terms of Use; or
    (b) the legality, validity or enforceability in other jurisdictions of that or any other provision of these Terms of Use.
    14.3 Nothing in these Terms of Use shall be deemed to constitute a partnership between you and us, nor constitute either you or us as the agent of the other for any purpose.
    14.4 A person who is not a party to these Terms of Use may not enforce any of the terms under the Contracts (Rights of Third Parties) Act 1999.
    14.5 A waiver (whether express or implied) by either you or us of any of the provisions of these Terms of Use or of any breach of or default by the other in performing any of those provisions will not constitute a continuing waiver, and that waiver will not prevent the waiving party from subsequently enforcing any of the provisions of these Terms of Use not waived, or from acting on any subsequent breach of or default by the other party under any of the provisions of these Terms of Use.
    14.6 Any notice or other communication given under or in connection with these Terms of Use will be in English. All other documents provided under or in connection with these Terms of Use will be in English or if not in English, accompanied by a certified English translation and, in this case, the English translation will prevail unless the document is a statutory or other official document.


    15. Contact us
    15.1 If you have any questions or concerns about our websites, please contact us by email to: thestore@deloitte.co.uk, by post to: Deloitte Learning Technologies, 2 New Street Square, London EC4A 3BZ, or by phone to +44 (0) 20 7007 0400.



    (3) Terms and Conditions of Supply


    The following Website Terms and Conditions of Supply (together with the documents referred to in it) (“Terms of Supply”) set out the basis on which we supply any of the products (“Products”) or services (“Services”) listed on our websites www.deloittestore.co.uk and www.deloittelearning.co.uk (“our websites”) to you from time to time.

    A description of each Product/Service is available on our websites. All Products/Services on our websites are subject to availability. We reserve the right to withdraw any Product/Service for sale on our websites at any time at our discretion. If applicable, the packaging of the Products may vary from that shown on images on our websites.

    Please read these Terms of Supply and the description for each Product/Service carefully and make sure that you understand them before ordering any Products/Services from our websites. You should understand that by ordering any of our Products/Services, you agree to be bound by these Terms of Supply and consent to us processing your information as set out in the Privacy Policy. If you do not agree to these Terms of Supply please do not buy from our websites.

    You are responsible for making all arrangements necessary for you to have access to our websites and for ensuring that all persons who access our websites to purchase our Products or Services through your internet connection are aware of these terms and that they comply with them.

    You should print a copy of these Terms of Supply for future reference. Please note that before placing an order you will be asked to agree to these Website Terms and Conditions. If you refuse to accept these Terms of Supply, you will not be able to order from our websites.

    We may amend these Terms of Supply from time to time as set out in Clause 23 below. Every time you wish to order form our websites please check these Terms of Supply to ensure that you understand the terms which apply at that time.



    1. Service availability
    1.1 If you are using any of our websites from outside England and Wales other laws may apply to your use of such websites. We operate our websites from within England. We are not subject to local laws applicable in your country and our websites may not be compliant with those local laws. You should not use any of our websites unless you are happy with this position.


    2. Your status
    2.1 By placing an order through our websites, you warrant that:
    (a) you are legally capable of entering into binding contracts; and
    (b) you are at least 18 years old; and
    (c) you accept these Terms of Supply.


    3. How the contract is formed between you and us
    3.1 Placing the order: Our webpages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
    3.2 Acknowledgment Webpage: After you place an order to purchase Products/Services via our websites we will acknowledge that we have received your order. However, please note that this does not mean that your order has been accepted.
    3.3 Order Confirmation email: We will confirm acceptance of your order by sending you a confirmation email (“the Order Confirmation email”). The contract between us (“the Contract”) will only be formed when we send you the Order Confirmation email. You can cancel your order for a Product/Service at no cost at any time before we send you the Order Confirmation email.
    3.4 If we are unable to supply you with a Product or Service (for example because it is not in stock or no longer available or because of an error in the price on our websites) we will inform you of this by email as soon as possible and we will not process your order. If you have already paid for the Product/Service we will refund you the full amount including any delivery costs charged as soon as possible.
    3.5 The Contract will relate only to those Products/Services we have confirmed in the Order Confirmation email. We will not be obliged to supply any other Products/Service which may have been part of your order until such Products/Services have been confirmed in a separate Order Confirmation email.
    3.6 We will not file or otherwise keep a copy of the Contract and a copy will not be available from us at a future time and date.


    4. Use of Products/Services
    4.1 You agree that the Products/Services purchased from our websites are provided to you by way of licence only and not sold to you. The licence granted to you for the Products/Services is limited to a non-transferable licence to use the Products/Services as permitted by these Terms of Supply. You are authorised to use the Products/Services for personal non-commercial use only. We reserve all rights not expressly granted to you.
    4.2 You shall not copy, distribute, rent, lease, lend, sell, redistribute or sublicense, decompile, reverse engineer, disassemble attempt to derive the source code of, modify, adapt, change, rebrand or create derivative works of the Products/Services without our express authorisation in writing. If you breach this provision you may be subject to prosecution and damages.
    4.3 You shall not use our Products/Services:
    (a) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
    (b) in any way that breaches any applicable laws and regulations.
    4.4 Your rights under this licence will terminate automatically without notice from us if you fail to comply with the terms of this license. Upon termination you will cease all use of the Products/Services and destroy all copies of the Products and or information relating to the Services.


    5. Third party websites
    5.1 We may provide links on our websites to websites of other companies, whether affiliated with us or not. We cannot give any undertaking that products you purchase from third party sellers through our websites, or from companies to whose websites we have provided a link on our websites, will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the third party seller. If you would like information about your legal rights you should contact your local trading standards or Citizens Advice Bureau. We will notify you when a third party is involved in a transaction, and we may disclose your personal information related to that transaction to the third party seller.


    6. Cancellation rights
    6.1 You have a legal right to cancel a Contract during the time periods set out in (A) and (B) below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product/Service, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards Office.
    A. Non-digital Products (E.g. hard-copy publications)
    6.2 You may cancel a Contract for a non-digital Product at any time within 14 (fourteen) working days, beginning on the day after you physically receive the non-digital Product.
    B. Digital Products and Services (E.g. apps, subscription-based products, e-learning courses, e-reports, e-publications and classroom courses)
    6.3 Subject to Clause 6.4 below, you may cancel a Contract for digital Products and Services at any time within 14 (fourteen) working days, beginning on the day after the day on which we send you the Order Confirmation email.
    6.4 (a) Your right to cancel and obtain any refund will be lost if you have given us express consent to supply any Services during the cancellation period in Clause 6.3 above and the Service has been fully performed. You acknowledge and agree that you will have to pay for the Services provided if you cancel the Contract despite providing your express consent to start the Service.
    (b) If your Contract is for the supply of digital Products your right to cancel and obtain any refund will be lost if you have given us express consent to supply the digital Product immediately and we have supplied the digital Product to you, before the expiry of the cancellation period in Clause 6.3 above or if you access the digital Product (or part of it) before the expiry of the cancellation period i.e.:
    i. if you have received/downloaded/accessed it or part of it in any way,
    ii. if you have been issued login details to access the digital Product/Service, or
    iii. if you have unsealed any sealed audio, video or software products,
    at which point your transaction is final, unless a digital Product is faulty, in which case your statutory rights for receiving faulty products are not affected. If the digital Product is faulty you must tell us as soon as possible by emailing us at thestore@deloitte.co.uk.
    6.5 Details of your statutory right of cancellation, and an explanation of how to exercise it, are provided in the Order Confirmation email. This provision does not affect your other statutory rights as a consumer. For full details of your consumer rights, please contact your local Citizens' Advice Bureau or a solicitor.
    6.6 In addition, for classroom courses only you may cancel your classroom course (in writing by email to thestore@deloitte.co.uk) and receive the following refund where you have no other legal right to a refund:

    Time-Frame % Refund of Price Paid
    Cancellation 29 days or more days before the classroom course start date 90% refund
    Cancellation 28 to 15 days before the classroom course start date 50% refund
    Cancellation 14 days or less before the classroom course start date 0% refund

    6.7 We reserve the right to cancel any classroom course at any time, prior to the commencement of such classroom course. If we cancel the classroom course we will provide you with a refund as soon as possible and, in any case, within 14 - 21 working days from the day on which we gave you notice of cancellation or such other time period agreed with you. We shall incur no further liability for such cancellation.
    6.8 How to cancel: To cancel a Contract in accordance with your legal right to do so as set out in this Clause 6, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. you can also email us at thestore@deloitte.co.uk or by post to Deloitte Learning Technologies, 2 New Street Square, London EC4A 3BZ to inform us of your decision to cancel. If you are emailing us or writing to us please include details of your order to help is identify it. We will email you to confirm we have received your cancellation. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or email us before midnight on that day.
    6.9 You may wish to keep a copy of your cancellation notice for your own records. You must also return the Product to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This provision does not affect your other statutory rights as a consumer. For full details of your consumer rights, please contact your local Citizens' Advice Bureau or a solicitor.
    6.10 If you cancel your Contract we will:
    a) refund to you all payments received from you, including the costs of delivery. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Product/Service, if this has been caused by your handling them in a way which would not be permitted in a shop,
    b) refund to you as soon as possible and in any event within the deadlines indicated below:
    (i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, 14 days after the day on which you provide us with evidence that you have sent the Product back to us,
    (ii) if there was no Product supplied: 14 days after the day on which we are informed about your decision to cancel. For information about how to return a Product to us, please see Clause 6.12.
    6.11 If you have returned a Product to us under this Clause 6 because it was faulty or mis-described, we will refund the price of the Product in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
    6.12 We will refund any money received from you using the same method originally used by you to pay for your purchase unless otherwise agreed.
    6.13 If a Product has been delivered to you before you decide to cancel your Contract:
    (a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back to our returns address: Deloitte Learning Technologies, 2 New Street Square, London EC4A 3BZ or such other address notified by us to you.
    (b) unless the Product is faulty or not as described, you will be responsible for the cost of returning the product to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.
    6.14 We are under a legal duty to supply Products/Services that are in conformity with this Contract. You have legal rights in relation to Products that are faulty or not as described, These legal rights are not affected by your right of return and refund in this Clause 6 or anything else in these Terms of Supply. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.


    7. Availability and delivery
    7.1 Full details of the availability and delivery of your Product/Service will be set out in the Order Confirmation email. Products shall be delivered to you within 30 calendar days beginning on the day after the day on which the Contract is concluded with you as notified by the Order Confirmation email unless otherwise stated on our website. Occasionally our delivery to you may be affected by an Event Outside Our Control, please see Clause 19 for our responsibilities when this happens. Delivery of an order shall be completed when we deliver the Products to the postal/email address you gave to us and the Products will be your responsibility from that time. You own the Products once we have received payment in full, including all applicable delivery charges.
    7.2 E-learning courses available to purchase on our websites shall only be valid for 365 days from the date of purchase (the date of the Order Confirmation email) unless otherwise set out in the Order Confirmation email. Your order of an e-learning course is personal to you and you will not be permitted to transfer your enrollment on an e-learning course to any other person.
    7.3 If a digital Product/Service becomes unavailable following a transaction but prior to download, your sole remedy will be a refund of the price for the unavailable Product/Service. If technical problems occur your sole remedy will be a replacement or refund of the price paid for the digital Product/Service.
    7.4 If we miss the 30 calendar days delivery deadline for any non-digital Product then you may cancel your order straight away if any of the following apply;
    (a) We have refused to deliver the non-digital Product;
    (b) Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
    (c) You told us before we accepted your order that delivery within the delivery deadline was essential.
    7.5 If you do not wish to cancel your order straight away, or do not have the right to do so under Clause 7.4, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
    7.6 If you do choose to cancel your order for late delivery under Clauses 7.4 or Clause 7.5, if the non-digital Product has been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled non-digital Product and its delivery.


    8. Technical support
    8.1 If you require any technical support in relation to accessing any of the digital Products/Services purchased through our websites please contact us at thestore@deloitte.co.uk and we will endeavour to contact you within 2 working days. We do not guarantee that the technical support provided will resolve your technical problems.


    9. System requirements
    9.1 Please read each Product/Service description carefully; where applicable it will set out full details of any system requirements for accessing and using each Product/Service. You agree that it is your responsibility to ensure that the computer you plan to use to access your Product/Service on is compatible with the system requirements that relate to each Product/Service prior to purchase. We shall not be held responsible for any technical problems you encounter.


    10. Modifications to existing Products/Services
    10.1 Certain content in the Products/Services will periodically be superseded by new legislation or the issue of new regulations. Following the enactment of new legislation or the issue of new regulations, we may produce new Products/Services covering the new material. If new legislation or regulations supersedes existing Products/Services, these may be available for purchase as new Products/Services.
    10.2 For the avoidance of doubt, purchase of a current Product/Service does not entitle you to future revised Products/Services as part of the original purchase.


    11. Price and payment
    11.1 The price of the Products/Services and any applicable delivery charges will be as quoted on our websites at the time you submit your order. We take all reasonable care to ensure that the prices of the Products/Services are correct at the time when the relevant information was entered onto the system. However, please see Clause 11.4 for what happens if we discover an error in the price of the Products/Services you ordered.
    11.2 Until a purchase is made we reserve the right to change prices for Products/Services and delivery charges if applicable, at any time. Such changes will not affect orders in respect of which we have already sent you an Order Confirmation email.
    11.3 The prices for our Products and Services include VAT (where applicable) at the applicable current rate chargeable in your location. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products/Services in full before the change in VAT takes effect.
    11.4 Our websites contain a large number of Products/Services and it is always possible that, despite our best efforts, some of the Products/Services listed on our websites may be incorrectly priced. If we discover an error in the price of the Products/Services you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product/Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order processes, we will treat the order as cancelled and notify you in writing.
    11.5 If the pricing error is obvious and unmistakeable and could have reasonably recognised by you as an error, we do not have to provide the Products/Services to you at the incorrect (lower) price.
    11.6 Any amount payable must be paid in full and in Pounds Sterling. Any currency conversion costs or other bank charges incurred in making the payment for Products/Services shall be payable by you; please check your bank’s policies before proceeding with your purchase.
    11.7 Payment for all Products/Services must be by credit or debit card. Payment for the Products/Services and all applicable delivery charges is in advance. We will not charge your credit or debit card until we confirm your order. If you have agreed to your card details being stored, they will be stored securely by us and/or our third party payment service provider.
    11.8 We accept no liability to pay any charges from any internet service providers or third parties you may incur while you are accessing/downloading any Products/Services.


    12. Intellectual property rights
    12.1 For the purposes of these Terms of Supply, “intellectual property rights” mean (i) rights in copyright, patents, database, trade marks, designs, domain names, know-how, confidential information (whether registered or not) and any moral rights; (ii) applications for registration and the right to apply for registration for any of these rights; and (iii) all other intellectual property rights and equivalent or similar forms of protection existing anywhere in the world.
    12.2 We (or where applicable, our third party suppliers) are the owners or the licensee of all intellectual property rights in all the Products/Services on our websites. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
    12.3 Except as expressly stated in these Terms of Supply, you do not acquire, by virtue of your use of our Products/Services, any right, title or interest in any of them, including any rights in or to our brand. You shall not use our name, logos and/or trademarks at any time without our consent in each case.
    12.4 If third party software is required in order for you to use our websites, you will at your expense obtain a licence of such software.
    12.5 Our status (and that of any identified contributors) as the authors of any Products/Services purchased from our websites must always be acknowledged.


    13. Warranties
    13.1 We do not make any commitment to you that the Products/Services will meet any specific requirements that you have and we expect you to take reasonable care to verify that the Product/Service in question will meet your needs. We do not make any commitment to you that you will obtain any particular result from your use of the Product/Service or that you will obtain any particular qualification on completion of any online or classroom course (unless otherwise stated on our websites).
    13.2 We will use our reasonable endeavours to make the Products/Services available but we cannot guarantee uninterrupted, timely or error-free availability of the Products/Services. You accept and acknowledge that we cannot be held responsible for any delay or disruptions to your access to the Products/Services due to the internet, your firewall settings or your hardware/software.
    13.3 All representations, warranties and/or terms and/or commitments not expressly set out in these Terms (whether implied by law, conduct, statute or otherwise) are hereby excluded to the maximum extent permissible at law. In particular, we will not be responsible for ensuring that the Products/Services are suitable for your purposes.


    14. Our liability if you are a business
    14.1 We only supply the Products/Services for internal use by your business, and you agree not to use the Products/Services for any resale purposes.
    14.2 Nothing in these Terms of Service excludes or limits our liability for:
    (a) death or personal injury caused by our negligence;
    (b) fraud or fraudulent misrepresentation;
    (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
    (d) defective products under the Consumer Protection Act 1987; or
    (e) any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
    14.3 Subject to Clause 14.2 and to the fullest extent permitted by law, we will not be liable to you, whether in contract, tort (including negligence) breach of statutory duty, or otherwise, arising under or in connection with the Contract (howsoever arising and even if foreseeable) for:
    (a) loss of income or revenue;
    (b) loss of business or business opportunity;
    (c) loss of profits, sales, or contracts;
    (d) loss of anticipated savings;
    (e) loss or corruption of data, information or software;
    (f) loss of goodwill;
    (g) wasted management or office time;
    (h) loss that may be caused to any equipment or software due to any viruses, defects or malfunctions; and
    (i) any, indirect, special, incidental, punitive, exemplary or consequential loss, liability, damage or costs.
    14.4 Subject to Clause 14.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the purchase price of the Product/Service paid or payable by you.


    15. Our liability if you are a consumer
    15.1 If we fail to comply with these Terms of Supply, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms of Supply or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
    15.2 We only supply the Products/Services for domestic and private use. You agree not to use the Products/Services for any commercial business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    15.3 We do not in any way exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or by the negligence of our employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for breach of your legal rights as a consumer, as summarised in clause 29 of these Terms of Supply.
    15.4 If digital content which we have supplied damages a device or other digital content belonging to you, and this is caused by our failure to use reasonable care and skill, we will either repair the damage or offer you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge, or for damage which was caused by your failure to follow installation instructions correctly or to have in place the minimum system requirements notified to you by us.


    16. Import duty
    16.1 If you order Products/Services from our websites for delivery outside England and Wales, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
    16.2 Please also note that you must comply with all applicable laws and regulations of the country for which the Products/Services are destined. We will not be liable or responsible if you break any such laws.


    17. Written communications
    17.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our websites, you accept that communication with us will be mainly electronic. When we refer, in these Terms of Supply, to “in writing”, this will include e-mail. We will contact you by email or provide you with information by posting notices on our websites. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


    18. Notices
    18.1 Any notice or other communication given under or in connection with these Terms of Supply will be in English. All other documents provided under or in connection with these Terms of Supply will be in English.
    18.2 All notices given by you to us must be given to Deloitte LLP at 2 New Street Square, London EC4A 3BZ or to thestore@deloitte.co.uk. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in Clause 17 above. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.


    19. Transfer of rights and obligations
    19.1 The Contract between you and us is binding on you and us and on our respective successors and assignees.
    19.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it to another person, without our prior written consent.
    19.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract, but this would not affect your rights or our obligations under these Terms of Supply.


    20. Events outside of our control
    20.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Event Outside of Our Control”).
    20.2 An Event Outside of Our Control includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
    (a) strikes, lock-outs or other industrial action by third parties;
    (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
    (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
    (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
    (e) impossibility of the use of public or private telecommunications networks;
    (f) the acts, decrees, legislation, regulations or restrictions of any government;
    (g) national mourning; and
    (h) pandemic or epidemic.
    20.3 If an Event Outside of Our Control takes place that affects the performance of our obligations under a Contract:
    (a) We will contact you as soon as reasonably possible to notify you; and
    (b) Our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside of Our Control. Where the Event Outside of Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside of Our Control is over.
    20.4 You may cancel a Contract affected by an Event Outside of Our Control which has continued for more than 30 days. To cancel please contact us as advised in Clause 6.8 above. If you opt to cancel, you will have to return (at our cost) any relevant Products you have received and we will refund the price you have paid, including any delivery charges.


    21. Waiver
    21.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms of Supply, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    21.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
    21.3 No waiver by us of any of these Terms of Supply will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Clause 18 above.


    22. Severability
    22.1 Each of the clauses of these Terms of Supply operates separately. If any court of relevant authority decides that any of them are unlawful or unenforceable the remaining clauses will remain in full force and effect.


    23. Entire agreement – This clause only applies if you are a business
    23.1 These Terms of Supply and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
    23.2 We each acknowledge that, in entering into a Contract, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these Terms of Supply or the documents referred to in them.
    23.3 Nothing in this clause limits or excludes any liability for fraud.


    24. Variation
    24.1 We have the right to amend these Terms of Supply at our discretion from time to time.
    24.2 You will be subject to the Privacy Policy and Terms of Supply in force at the time that you order Products/Services from us, unless any change to those policies or these Terms of Supply is required to be made by law or governmental authority.
    24.3 If we have to revise these Terms of Supply as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products/Services or just the Products/Services you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.


    25. Governing law & jurisdiction
    25.1 These Terms of Supply and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
    25.2 The English courts will have exclusive jurisdiction over any claim arising from, or related to, the purchase of Products/Services through our websites, provided that we may apply to any court of competent jurisdiction to defend our intellectual property rights.


    26. Third Party Rights
    26.1 This Contract is between you and us. No other person shall have any rights to enforce any of its terms.


    27. General
    27.1 Our rights under these Terms of Supply:
    (a) may be exercised as often as necessary; and
    (b) are cumulative and not exclusive of rights or remedies provided by law.


    28. Contact us
    28.1 If you have any questions or concerns about our websites or your orders, please contact us by email to: thestore@deloitte.co.uk, by post to: Deloitte Learning Technologies, 2 New Street Square, London EC4A 3BZ, or by phone on +44 (0) 20 7007 0400.


    29. Health and safety
    29.1 Your order of a classroom course is personal to you and you will not be permitted to transfer your enrolment on a classroom course to any other person.
    Health and safety
    29.2 All users who purchase a classroom course shall conform to all security, safety and works regulations and such other local instructions as may be notified to the user whilst on any of our premises.
    29.3 We may remove from and refuse entry and re-admission to our premises, any person who is, in our reasonable opinion, not conforming to these requirements or is otherwise not a fit person to be allowed on our premises.
    29.4 We may search all persons, on any of our premises or upon entry to and departure from our premises.
    29.5 Whilst at our premises, you are solely responsible for your personal possessions and we accept no responsibility or liability for anything that is lost or stolen.
    Classroom course speakers
    29.6 We shall provide such speakers to deliver the classroom courses as, in our sole discretion, we deem suitably qualified and we shall be entitled to substitute any speaker with any other person, who we, acting in our sole discretion, deem suitably qualified to present the relevant classroom course.
    29.1 Your order of a classroom course is personal to you and you will not be permitted to transfer your enrolment on a classroom course to any other person.


    30. Summary of your key consumer legal rights

    This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

    If your product is tangible goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

    • up to 30 days: if your goods are faulty, then you are entitled to an immediate refund.
    • up to six months: if your goods can't be repaired or replaced, then you are entitled to a full refund, in most cases.
    • up to six years: if your goods do not last a reasonable length of time then you may be entitled to some money back.

    If your product is digital content, for example, an eLearning course, the Consumer Rights Act 2015 says that digital content must be as described, fit for purpose and of satisfactory quality:

    • if your digital content is faulty, you are entitled to a repair or a replacement.
    • if the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience, you are entitled to some or all of your money back
    • if you can show that the fault has damaged your device and that we have not used reasonable care and skill, you may be entitled to a repair or compensation.

    If your product is services, for example, a classroom course, the Consumer Rights Act 2015 says:

    • you can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.
    • if you have not agreed a price beforehand, what you are asked to pay must be reasonable.
    • if you have not agreed a time beforehand, it must be carried out within a reasonable time.